Shipping policy
SHIPPING POLICY
All orders placed with The Second Bag Boutique are carefully packed and shipped from The Netherlands.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with your Track & Trace information.
Shipping Methods
All designer items are shipped using a trackable and insured shipping service.
We use trusted shipping carriers such as PostNL and UPS. The available shipping method may vary depending on the destination and will be shown at checkout.
Shipping Costs
Shipping costs are calculated automatically at checkout based on the destination and available shipping method.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- The Netherlands: 1–2 business days
- European Union: approximately 2–5 business days
- Outside the European Union / Worldwide: approximately 5–21 business days
Delivery times are estimates only and may vary due to customs clearance, public holidays, carrier delays or other circumstances outside our control.
Customs, Duties & Import Taxes
Orders shipped outside the European Union may be subject to import duties, import VAT, customs clearance fees, tariffs or other local charges.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs paid to The Second Bag Boutique.
The Second Bag Boutique has no control over these charges and cannot predict their amount.
Customs procedures may also cause additional delivery delays.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and correct delivery address when placing an order.
If you notice an error in your address, please contact us as soon as possible at info@thesecondbagboutique.com.
If an order has already been shipped, we cannot guarantee that the delivery address can still be changed.
If an incorrect or incomplete address provided by the customer results in additional shipping costs, these costs may be charged to the customer, provided the customer is informed of these costs before a new shipment is arranged.
Lost or Damaged Shipments
All shipments are sent with Track & Trace and insurance.
If your parcel appears to be lost or arrives damaged, please contact us as soon as possible at info@thesecondbagboutique.com.
We will investigate the shipment with the carrier and assist you with the appropriate solution.
When The Second Bag Boutique arranges the shipping, the risk of loss or damage during transport remains with The Second Bag Boutique until the order has been received by the customer.
Your statutory consumer rights remain unaffected.
Delivery
If tracking indicates that a parcel has been delivered but you have not received it, please contact us as soon as possible so that we can investigate the delivery with the carrier.
Returns
For information regarding returns, refunds and your statutory right of withdrawal, please refer to our separate Returns & Refunds Policy.
Contact
For any questions regarding shipping or delivery, please contact us at: